Refund and Returns Policy

Eligibility for Returns

• Items can be returned within 7 days of delivery.
• Products must be unused, in their original packaging, and resellable condition.
• Proof of purchase is required for all returns.

Non-Returnable Items

• Customized or personalized items are not eligible for returns.
• Perishable goods and clearance items cannot be returned unless defective.

Return Process

• To initiate a return, contact our customer service team at [email protected].
• We will provide instructions on how to return your item.
• You are responsible for return shipping costs unless the item is defective or incorrect.

Inspection and Refunds

• Once we receive your return, we will inspect the item.
• If approved, a refund will be issued to your original payment method.
• Please allow 5-7 business days for the refund to process.

Exchanges

• Exchanges are only available for defective or incorrect items.
• Contact us within 7 days of receiving your order to arrange an exchange.

Damaged or Defective Items

• If you receive a damaged or defective item, notify us immediately.
• We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds

• If you haven’t received a refund, first check your bank account again.
• Then, contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all this and still have not received your refund, please contact us at [email protected].

Contact Information

• For any questions regarding our Refund and Returns Policy, please contact us at:
  • Email: [email protected]
  • Phone: 011 839 1923
  • Address: Crown Ext 4, Dorado Ave, Amalgam, Johannesburg, 2092